![]() ![]() While the name of this service may say otherwise, AWS Chatbot is NOT a virtual assistant that your customers will utilize to converse with in order to extract data. Amazon Polly’s Neural voices are priced at $16 per million characters for speech and Speech Marks. The files can then be downloaded as an mp3 file for use with other application and services.ĪWS Polly is charged at $4.00 per million characters for speech and Speech Marks requests when used outside of the free tier. Amazon PollyĪmazon Polly is an AWS speech service that allows you to turn text into human-like speech patterns so that it can directly talk to a customer. Lex is the technology that powers the rich conversational experiences that are familiar with Amazon Alexa.Īmazon Lex charges $4 per 1,000 speech requests and $0.75 for 1,000 text requests. It allows you to power conversation through both text and voice. Amazon Web Services Chatbot Solutions Amazon LexĪmazon Lex is the machine learning technology that includes natural language processing (NLP) which allows you to identify what customers are asking based on the language that is being used. However, if you are a company that is just looking to add a tried-and-true approach to implementing a chatbot service, I would recommend initially working with a cloud provider and THEN finding out that your needs outgrow what the cloud provider can provide. If your company is a unicorn (like most think they are), and you want a partner that will work with you to get your specific needs met, choosing a niche provider who will agree to work with you to add in additional features may be a smart move. With a smaller company, you’ll probably find a more personalized interaction with the team, which provides for a great partnership. ![]() While smaller companies can certainly provide you documentation, those maybe very niche, making the availability of very specific topics hard to find. The main benefit of going with AWS, Azure, and GCP is because of the documentation and tutorials that are readily available across the internet in order to help setup, initialize, and troubleshoot the chatbot. Google Cloud Platform (GCP) – Dialogflowīenefits of Going with a Larger Cloud Provider Chatbot Platform vs Niche Company.Microsoft Azure – Bot Service, Bot Framework, PowerVirtual Agent.Amazon Web Services (AWS) – Amazon Lex, Amazon Polly.The following are the top three cloud providers listed with their chatbot platforms/frameworks that are available. Top Three Cloud Provider Chatbot Platforms And if you are interested, I wrote all about how you can generate a return on investment by investing in a chatbot. In this post, I’m going to breakdown these large cloud providers and the services and related frameworks that they have to offer in order to get your company started with using a chatbot. With that said, most of these large cloud providers have over 100+ services that they offer, and sometimes, you just want to know the names of the services so you can get started on the research to building your own bot. As someone who has been in the business of choosing service providers and going through the RFP process, what I have found is that to get started with a proof of concept, generally it’s better to start it with a service provider you are already working with. While there are a multitude of chatbot platforms where their businesses are exclusively in the niche like Kore.AI, SmartBot, Avaamo, Botcore, and Smarttek 21, sometimes just to get started, your business will probably already have a provider you are working with like AWS, GCP, and Azure. ![]() On various platforms, you can program a chatbot or virtual assistant to respond to specific key phrases as well as questions along with the ability to have more in depth conversations about specific topic areas. In this post, I’m going to list the top three cloud providers and their respective services to help you understand what each one offers.Ĭhatbots and virtual assistant platforms have the ability to interact with your customers, readers, and visitors to help simulate a human conversation with the goal of being able to provide helpful information. Chances are, your large enterprise has a partnership or agreement in place with one of the big three cloud providers and you are probably wanting to understand the chatbot services that each cloud provider has to offer. ![]()
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